Zoom is buying cloud contact center provider Five9 for $14.7 billion

Eric Yuan, founder and chief executive officer of Zoom Video Communications Inc., center, reacts whereas ringing the outlet bell at some stage within the corporate’s initial public providing (IPO) on the Nasdaq MarketSite in New York, U.S., on Thursday, April 18, 2019. Zoom reported earn earnings of $7.6 million on earnings of $331 million for the year ended January, and is now price nine times the $1 billion valuation it secured after a funding spherical two years ago.

Victor J. Blue | Bloomberg | Getty Photos

Zoom announced on Sunday that it be shopping Five9, a supplier of cloud contact center instrument, in an all-stock transaction valuing the corporate at $14.7 billion.

The deal marks Zoom’s first billion-dollar acquisition and comes because the corporate prepares for a publish-pandemic world with workers returning to the office. It’s the 2d-ideal U.S. tech deal this year, within the encourage of Microsoft’s planned $16 billion consume of Nuance Communications, in keeping with FactSet.

“We are continually shopping for strategies to present a enhance to our platform, and the addition of Five9 is a natural fit that will bring even extra happiness and worth to our customers,” mentioned Zoom CEO Eric Yuan in a press release.

Five9 closed on Friday with a market cap of $11.9 billion, or $177.60 a half. Zoom mentioned Five9 stockholders will salvage 0.5533 shares of Zoom Video Communications for each and each Five9 half. That values Five9 at $200.28 a half, a 13% top fee, and represents about 14% of Zoom’s market cap of conclude to $107 billion.

Zoom has been amongst the high improve tales within the 16 months since Covid-19 introduced on a unexpected shutdown of offices across the globe, forcing workers in finance, retail, tech and law offices to state from faraway locations.

After growing earnings by 326% in 2020, Zoom faces a natural slowdown, especially as firms reopen and face-to-face conferences resume. Whereas the corporate has launched new merchandise to reckon with coming adjustments to its enterprise, it be now so giant that organic improve by myself is no longer going to meet Wall Avenue. It also wants new earnings sources as Microsoft ramps up competition in video chat with Teams.

Zoom’s stock mark jumped almost 400% remaining year, though it be dropped 36% since reaching its peak in October.

Zoom and Five9 for the reason that initiate of 2020


Five9 has considered quickly improve of its possess since early 2020, as do a query to surged for call center skills that could per chance maybe presumably enable representatives to enact their jobs from dwelling. Companies needed to rapid adapt to cloud instrument of all sorts, including for his or her contact products and services.

Five9’s earnings climbed 33% to $435 million remaining year. CEO Rowan Trollope told CNBC’s Jim Cramer in Also can simply that the corporate signed two of its greatest affords at some stage in primarily the most up-to-the-minute period, looking out at for them to generate higher than $20 million mixed each and each year.

“We’re no longer having to convince customers that cloud is an acceptable option anymore,” he mentioned. “They’re appropriate diving in.”

The deal brings collectively two extinct Cisco executives. Yuan, who based Zoom in 2011, previously helped construct WebEx, which Cisco bought in 2007 for $3.2 billion. He stayed at Cisco unless he left to initiate Zoom.

Trollope will change into a president of Zoom and remain as CEO of Five9, reporting to Yuan.

Trollope joined Cisco in 2012 after a 22-year occupation at Symantec. He finally rose to change into senior vice president accountable of all of Cisco’s collaboration merchandise and became as soon as considered by some analysts because the cease lieutenant to CEO Chuck Robbins. He departed to consume the CEO role at Five9 in 2018.

The transaction is anticipated to conclude within the foremost half of of 2022. Five9 stockholders easy believe to approve the deal, and it requires regulatory clearance. Goldman Sachs told Zoom on the acquisition, and Frank Quattrone’s Qatalyst Companions told Five9.

The 2 firms will host a call on Zoom for patrons on Monday at 8: 30 am New York time.

WATCH: Five9 CEO talks do a query to for call center tech

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