US electrical automobile maker Tesla Vice President Jerome Guillen poses at the Paris Auto Exhibit on the last press day on October 3, 2014. The Paris Auto uncover opens to the public on Saturday.
Eric Piermont | AFP | Getty Photography
Elon Musk’s electrical automobile company notified prospects on Friday that Tesla Provider Products and providers now supply collision repairs, something the corporate has been talking about since 2018.
In a message to prospects entitled “Collision Restore is Here,” the corporate touted its ability to repair all the issues from dents and scratches to “suspension and axle damage” in its possess service providers as an “replacement intention to a physique store.”
Products and providers, including collision repairs, ought to indicate an even bigger revenue phase for Tesla over time as its vehicles age out of guarantee and the corporate delivers extra of them across the area. Whereas Tesla reported $678 million from a blended Products and providers and Other phase at some stage in the fourth quarter of 2020, the corporate doesn’t spoil out providers revenue individually. General, that phase grew 17% from $580 million in the year-ago quarter.
Tesla operates 140 service providers in North The United States. The corporate is aiming to originate extra, including 46 in the first half of of 2021, Tesla President of Automobile Jerome Guillen printed on Wednesday.
Provider has been a sore point for plenty of Tesla prospects in most up-to-date months, to the point the establish investors requested executives on the Q4 2020 earnings name, “What’s Tesla doing to toughen service trip? Tesla had a recognition for excellent buyer service. Now it’s most no longer susceptible to even name a service center and appointments are scheduled weeks out.”
Guillen answered, “For us simplest service is never any service. So we spent plenty of efforts looking to toughen the good and the reliability of our vehicles. In the last two years the frequency of service visits are diminished by one-third, so prospects have to reach less recurrently into service, which is indubitably the aim, no service.”
He emphasized that Tesla also provides “cell service,” by which a Tesla service automobile and auto mechanic hasten to a buyer’s automobile to repair it. Mobile visits now signify 40% of all service visits in North The United States and Tesla wants that number to style bigger to 50% in 2021, in step with Guillen.
But no longer all repairs could maybe even be achieved on a cell visit. To illustrate, replacing the panoramic glass roof on a Tesla automobile needs to be achieved in a store.
Guillen also mentioned Tesla is pushing all buyer communications about service throughout the Tesla app— which manner Tesla Provider Products and providers now seize now to no longer or simply could maybe well no longer take phone calls.
“The app is powerful higher than the phone,” Guillen explained. “It ought to space signals straight from the automobile and schedule a service appointment. There is a written document of all dialog between the patron and the service crew. You will be capable to have photography in there. You will be capable to defend up your price without entering the credit card and doing all that stuff. You get updates on the service.”
Guillen predicted most other automobile corporations will apply suit.
Here is the beefy dialog to prospects:
Collision Restore is Here
January 28, 2021
Fix minor dents, scuffs, scratches and extra now at your local Tesla Provider Center in its establish intention to a physique store. Our optimized repair hotfoot permits a speedy and seamless trip if you might want to to it most.
Collision repair providers could maybe well consist of: suspension and axle damage, front and rear bumpers, hoods, liftgates and side replicate caps, in conjunction with doorways, wheels and all glass repairs.
To schedule an appointment defend “Collision & Glass Restore” from the Provider menu for your Tesla app and discover your service trip with step-by-step notifications.